【BM/EN SUB】Hello, I’m At Your Service 金牌客服董董恩 EP4 | Xu Lu,Miles Wei | iQIYI Malaysia
[English subtitles are available] ♫I’d like to invite you to talk about yourself♫ [Hello, I’m At Your Service] ♫Do you dare to come?♫ [Episode 4] [East Gate] Oh no. Is Mr. Lou still holding a grudge? [East Gate] That’s more like it. Your employee card is ready. Thank you. This is also a meal card.
Have it with you all the time. Mr. Liu, take a look. You must not be familiar with the internal system of our company. Let me show you. Okay. Have a seat. It’s actually quite simple. Just think of it as an internal app like WeChat. It’s just more secure. Okay. The contacts are categorized
By department. You can find contacts here. You can also book a meeting room online. Here. Pay attention to this. This light represents Mr. Lou. Once it’s turned on, you need to see him in his office immediately. Okay. Thank you. Why is your voice a little hoarse? Here’s a throat lozenge for you.
A little. Thank you. You’re welcome. I’ll be over there. Okay. [Wish You Success] Hello, Mr. Lou. What can I do for you? In an hour, present your ad proposal in the meeting room. Is the time advanced? Okay, I’ll inform Ke to come over now. You do the ad presentation. Me? Well, but Ke
Always presented our proposal. Do you need me to repeat it? No. Okay, bye. I’ve been dreaming that I can deliver a presentation, but it came too fast. I’m not ready yet. Hello, Ke. En. Did you cause trouble there? No. I’ll give you a glorious but difficult task. Teach me. What? Presentation?
Wait. Don’t worry. We’ll be there soon. Quick. Come over. Come here. No, it must be too late now. I have to do it on my own. Did they pick on you on purpose? Presentation is not the job of customer service. What can I do? Mr. Lou asked me to present specifically.
I have to do it. But luckily, I’ve listened to Fatty’s presentation for a few times. It should be fine. En, don’t worry. You can do it. You have a good memory. You won’t have stage fright. Of course you can do it. Wait a minute. Come here, Shi. Come here. Wait.
Why are you still wiping at this time? En. I’m going to tell you about the unique design of this proposal and the key points. Write it down. [Brand Introduction] [Business Positioning] What you’re looking at now are the adjustments we made according to the upgrade of your products.
We changed the focus of the original packaging into food design. It emphasizes instant eating and portability. It’s made of materials that are easily degradable. It’s more environmentally friendly. The visual design is also in line with other products of the company. Please take a look at our design.
[Potential Customers] [Customers beyond the Current Reach] En, I have a question. The design of the portable packaging is good, but what I care about is whether it will affect the freshness of the meat. [Potential Customers] [Customers beyond the Current Reach] No. In terms of this, we’ve done a lot of research.
We’ll send the information to you later. I also have a question. Will this increase the cost? No. [Potential Customers] [Customers beyond the Current Reach] Because the material we use now costs less, so compared to before, the cost will be reduced. -That’s good. -Good. Can you send us the sample?
We want to analyze it. If it’s suitable, we can consider expanding the use of it. [Target Customer Analysis] Of course. It’s our honor to serve Peony Corporation. ♫We’re getting closer like this right now♫ ♫The atmosphere is just right♫ ♫The temperature is also helping♫ ♫Oh, I’m getting closer to you unconsciously♫ [Target Customer Analysis]
♫My dear, please give me a signal of love♫ ♫My heart is pounding♫ ♫How can I run away?♫ ♫I just want to see your smile every second♫ [Interest Touch Point, Media Touch Point] ♫The sweetness is in every corner♫ [Interest Touch Point, Media Touch Point] ♫The simple me and the unpredictable you♫ ♫Wonderful collision♫
♫It’s the declaration of love♫ Dong Dong’en, you did a good job. ♫I just want to see your smile every second♫ ♫The sweetness is in every corner♫ Good for you, En. Mr. Lou seemed to be very satisfied with you. I didn’t expect it to go so smoothly and end so soon.
Well, this meeting couldn’t last long. He has another meeting in ten minutes. I’m gonna go back. Good job. He has another meeting in ten minutes? So he only made it difficult for me? I have to go to some e-commerce platforms this afternoon. If you don’t have any objections to Ba’er’s proposal,
Let’s get started as soon as possible. Don’t worry. We won’t delay the research and development of the new sauce. Are you questioning my capability? I just don’t trust you. Eagles catch no flies. It was said she was hired because of nepotism. They should have nothing to say now, right?
I always think En is reliable. You think everyone is as unreliable as you? Did I offend you today? I have to clear my name. You know how I perform at work. Have you two finished your work? If you’re free, get more partnerships done. No need. We’re brothers, in my hearts. It’s 11 o’clock.
I have an online meeting with Fucheng. Bye. I also have to go. -Bye. -Bye. The noodles are ready. Come on. We still have noodles to eat. En must be hungry now. I told you we should have gone with her. I wonder if she can do it alone. Don’t worry. En should be fine.
She can do it. I’m not worried about En’s capability. She’s good at freestyle. Besides, she was with us all the time when we discussed this project. She’s familiar with it. If she said it’s okay, then it’s fine. So? Eat. I can’t eat. I’m worried about En. En. How can you eat so much?
Excuse me. This is crazy. Eating is a blessing. Why are you eating so little? I have a blind date in two days. I’m on an urgent diet. Mr. Lou. Have a seat. Eat more. Thank you. Thank you. Mr. Wang. I just received a notice.
Mr. Zhang of Lesifu changed his schedule out of blue. He’ll be here tomorrow. -But our previous… -He’ll be here tomorrow? Yes. But our previous plan… Don’t panic. Leave it to me. Take it. Mr. Wang. You did a good job. There’s no other problems. Okay, then we’ll move forward with it. Okay. Yuan.
Why didn’t you knock? En is also here? What is it? Mr. Zhang will arrive tomorrow morning. I can’t meet him. I’ve just contacted Fucheng Meat. I’ll fly there tomorrow morning. You can’t meet him? Why didn’t you inform me of such an important thing earlier?
Isn’t there anyone in your department who can do it? No one can handle such a big thing, but if you give me one or two more years, I’ll definitely train a talented person like me. If I give you one or two more years, the company will go bankrupt because of you.
What are you talking about? I’ll go back and pack my things. You guys continue. Bye, Mr. Lou. He’s always like this. [Customer Service Rule, Article 8] Opportunities don’t fall from the sky. If I find an opportunity, I have to seize it. This is the chance for me to show my strength.
Mr. Lou, I can do this. No matter what he requests, I can arrange it for him. By the way, does Mr. Zhang have any business with our company? I’ll do my homework in advance. Mr. Zhang is the general manager of Lesifu Retail Group. They want to promote
Their neighborhood checkout-free convenience stores across the country. This concerns the future of the company. We need to reach an exclusive partnership deal with him. Are you sure you can do it? Of course I can. Even if he comes in the next second, I can arrange everything for him and arrange it well.
Mr. Zhang is very creative. He’s quite fickle. He’ll arrive at the airport 11 o’clock tomorrow. Serve him well. Okay. Thank you, Mr. Lou. Have a good day. Maybe you are the best candidate. [Today’s To-do List] No. Hello. I want to book a big room. We’ll arrive at around twelve. Yes.
It needs to be quiet for talk. Thank you. [Safety] [Guard] [Quality] [Service] [Health] Guys, I’m back. Come and see what I’ve brought you. What? Peony Corporation’s canteen is not a canteen. It’s paradise. In the future, as long as I have food, you’ll have yours. There you go. Shrimp. Shrimp… Ribs.
-They’re all your favorites. -I’ll get the chopsticks. Hurry up. And this fried meat. -Try it. -Their food is so good. -Come on. -You have some, too. I’ve eaten. You have? Where are Ke and Chunhua? They have an event in kindergarten. They’ll be back soon. I really have to admit my age.
I told you. You’re back. It was not an easy task, but you insisted on doing it yourself. En is back. Ke. Ke, ribs. -Ribs. -You think you’re still a young man? Move aside. You must be tired after working all day long. Now you’re back. Eat it while the food is warm.
I brought it back from Peony Corporation. En. How have you been doing at Peony Corporation these days? Pretty good. I have to meet a big client tomorrow. I’m gonna go. I’ll bring you delicious food next time. Go ahead. Thank you. Bye. Come often. She’s in a hurry? I’m so tired today.
Give me a piece of ribs. Have some. I thought they could earn money and make a living working with me. I didn’t expect that we haven’t earned money and now we can’t even afford food. Ke, don’t think too much. We didn’t come here for money. Right. By the way, we’re eating meat now.
It’s delicious and spicy. Thanks to En. [Cross the galaxy and the moon to meet a better self.] [Waiting Room] Why did Mr. Zhang suddenly change to take a coach? [Welcome, Mr. Zhang] I don’t know either. Zhu Li just informed me this morning. He’s so willful. [Welcome, Mr. Zhang] I mean
It’s rare to see a free soul in this chaotic world. You made a nice board. You bet. Mr. Zhang is here. That one? [Waiting Room] -Hello, Mr. Zhang. -Well… Let me carry it. Hello, Mr. Zhang. Hello, Lou. Be careful. This is… Hello, I’m Dong Dong’en, a customer service representative. Customer service?
You don’t have to do that. It’s my duty. I have a car to pick me up. The car is here. Come on, get in. Come on. Let’s go. I don’t usually come here and rarely have a chance to take this. Come on, get in. Let’s go. Lou. Here. This place
Is quite close to my hometown. I haven’t been back for a long time, so I thought maybe I should go back and take a look. These are the pickled vegetables from our hometown. Try it. Okay. It’s too kind of you. We have wet towels and dry towels. Which one do you prefer?
You’re so considerate. Good. Thank you, Dong. Lou. I heard the chairman is sick. Is it serious? I’m in a hurry. I was thinking of taking time to visit her. Thank you for asking. My mom is just overworked. She needs some rest. It’s inevitable for old people to have some health problems. Right.
But she still needs to pay more attention to her health. Well… The bag seems to be leaking. It’s okay. I have a portable one here. It’s sturdy and doesn’t leak. Really? There you go. This is good. This is good. You just taught me something new. Lou. Let’s get hammered today. Okay.
I’m at your service today. Mr. Zhang. Hi, my old fellow. Long time no see. You two know each other? That’s great. Su also asked me to meet him. I thought it can save time for everyone, so I made an appointment with you both. By the way, do you mind? Of course not.
It depends on whether Mr. Lou will mind. If Mr. Zhang doesn’t mind, of course I won’t. Mr. Lou, don’t force yourself. Don’t ask me for help like you used to when we were at school. I had to stand up for you. Su, you’re so funny. This is… Mr. Lou’s girlfriend?
Stop making fun of me. She’s a customer service representative for Mr. Zhang. I was just kidding. Look at you. You’re so serious. What’s your name? My name is Dong Dong’en. Gosh. Why is it Su Qi? What a special name. Come in, Mr. Zhang. Please come in. Let’s go. Please. Let’s go.
I heard the food here is good. Try it. Come again if you like it. Talk less and drink less. No matter what he requests, don’t say yes. It’s not your business. Thank you, Mr. Lou. Hangover pill. Be careful. He doesn’t dare to do anything to me.
Besides, why do you have everything in your bag? I can live well with this bag. As a top customer service representative, I have to face all kinds of problems calmly. Let’s go. How does it taste? Mr. Zhang. I heard that Lesifu wants to promote neighborhood checkout-free convenience stores in China.
Actually, the products of our Sanjiao Group meet your needs well. If we have a chance to cooperate with you, you won’t be disappointed at the price I offer. To be honest, Lesifu has been carefully considering promoting our neighborhood checkout-free convenience stores for a long time. This business mode is more suitable
For the fast-paced lifestyle nowadays. Everyone is clear about the future, right? So, in the preliminary selection, we value the sales of the products very much. I know your concerns very well. Mr. Zhang. Here is a data file. You can take a look first. Some classic sauces of Peony Corporation
Have been showing good sales performance. [Sales Analysis Report of Classic Peony Sauces] To expand the market share and satisfy the young customers’ preferences, we’ve put a lot of effort into the development of new sauce. We’re confident that if these products are sold in checkout-free convenience stores, there will be a spectacular sales volume.
Mr. Lou, I’m afraid you are way too confident. Of course I’m confident because of our capabilities. Apart from sales, as the CEO of the company, I believe my confirmation on pricing and profitability should be more reliable than what Director Su says. I’m afraid that’s not exactly true.
Since I came here to discuss cooperation on behalf of Sanjiao Group, the higher-ups have given me the right to do so. Mr. Zhang. If we can cooperate, I’m willing to increase the commission rate to 6%. 6%? Mr. Su, you should know in our industry, the average gross profit margin is less than 20%.
6% is a lot. If Sanjiao can’t make any profit, it won’t look good if Sanjiao discontinues the supply half way. It’s not about being generous. This is our sincerity to Mr. Zhang. As for the profit of our company, Mr. Lou, you don’t have to worry about it. Well said.
But when it comes to sincerity, we shouldn’t only talk about profit. Mr. Zhang, I believe you know we can’t only focus on the current interests but also the future development. Apart from a high commission rate, our Peony Corporation can provide you with a batch of trial products for free.
Good sales and comprehensive capabilities of a company should be a top consideration for a partner. Mr. Zhang… Alright. Stop talking. I understand what you two said. We’re just gathering today to have a meal, right? As for the cooperation, we can talk about it later. Okay. Come on. Come on. Come on.
Mr. Zhang, cheers. Bravo! Wonderful! Business is like a battle. The alcohol tastes good. Okay, thank you. Mr. Lou, you’re so enthusiastic. I’ll treat you next time. I’m afraid I don’t deserve it. 8 p.m. tonight, in the room 806 on the 8th floor of the hotel where you stay.
I promise you will be satisfied. That’s great. What are you talking about? Dong is a good kid. She knows how to satisfy a client’s needs. Lou, you’re a lucky boss. Right. Exactly. Mr. Lou, I really envy you. I also want an employee who provides excellent customer service like Dong Dong’en. Mr. Zhang, please.
-Please. -Here. A customer service representative from a service provider? Okay, I got it. Keep an eye on her. Report to me if there’s anything. Why is it her again? Instant noodles every day. [Ba’er Creative] I’m sick of it. Where’s En? Why hasn’t she brought back food yet?
So you’re thinking about her food from Peony Corporation, right? You seem to be quite enjoying your food. You don’t look like you want to eat her food. Don’t you want it? Don’t you want to have braised pork, shrimp or ribs in your instant noodles? If you don’t want to eat noodles,
Just put it down. Just wait. Wait for the shrimp, ribs, and pork belly. But I don’t think you can get it today. Why? En is not coming back today. She had dinner there tonight. No way. En is not that kind of person. Look at how smart Shi is.
She didn’t go to Peony Corporation today. Where did she go? She and Mr. Lou went to see Mr. Zhang of Lesifu. Lesifu? The big chain supermarket? Yes, it is. Mr. Lou asked En to serve Mr. Zhang of Lesifu on behalf of Peony Corporation. Wait. Who did you just say? Mr. Lou.
Do you think there’s something going on here? I think Mr. Lou must be interested in En. Otherwise, would he assign such a good task to her? Right? Look at you. What are you thinking? Eat your noodles. Is that impossible? Nonsense. In my opinion, it’s not completely impossible. Right? Did you find something too?
Share with us. You’re asking the right person. Dong. -Hurry up. -Hello, Mr. Zhang. Get in the car. Hurry. Go. Be careful. Okay. I’m the guard at the entrance of Peony, the traffic light at the intersection, the doctor at the emergency room, and the ATM on the street
At your service 24 hours a day. 8 p.m. tonight, in the room 806 on the 8th floor of the hotel where you stay. I promise you will be satisfied. Great. Dong really knows how to satisfy a client’s needs. Be gentle. It’s okay. Dong. The masseuse you recommended is really good.
All the masseuses here are professionals with experience of more than 10 years. They’re amazing. Many people come here for a massage instead of hot spring. If you like it, tell me next time. I’ll book for you. That’s great. By the way, Dong, when did you start working at Peony?
Wang used to serve me. Actually, I’m a customer service representative of an advertising company that works for Mr. Lou. Mr. Wang is on a business trip these days. I’m good at customer service, so I volunteered to do this. If there’s anything I did that makes you unhappy, just tell me. I’ll change.
No, no, no. You did a good job. I’m just asking. There’ll probably be an event in our company soon. I may need your help in a few days. No problem. It’s my pleasure. Call me anytime. I’ll at your service 24 hours a day. Great. Here. Hi, Hai. I’m with a client here.
Talk to you later. What? Catch? Catch the mistress? Yes, he’s a scumbag. He came to meet his mistress at Hot Spring Hotel. Well, he even used the voucher I gave him. If I hadn’t called his colleagues, I would think he’s working overtime. Well, even I have never been to such a nice hotel.
I happen to meet a client at this hotel. Fine, in my opinion, don’t take it to heart. Don’t be mad at him. Calm down. Wait for me. Okay, I’ll wait for you. Well… If I don’t soak him in the hot spring today, I’ll drink the hot spring water. Wait. Thank you. Mr. Zhang.
I have an emergency. You keep going. I’ve paid the bill. No, no, no. Wait. I heard what you said. I want to go with you. You may be taken advantage of if there are only two girls of you. It’s much better with me here. Well… I don’t want to bother you. It’s okay.
It’s not a big deal. Good job. I’ll come tomorrow. Mr. Lou, why are you here? Well… I’m here for a massage. Mr. Zhang, are you going to… Catch the mistress. Catch the mistress? Alright. Don’t cry. We’re here. 19… After all, it’s your friend’s personal stuff. Mr. Zhang and I won’t go in.
Call us if anything happens. Okay. Who is it? Hello, room service. I didn’t call for room service. You came to the wrong room. Here is the thing. We’re having a promotion at the hotel. We’ve prepared a bottle of premium wine for each couple for free. Coming. It’s really you.
Get out of my way! You scumbag! Let me see who you are. Who are you? You bastard. How dare you bully her? I’ll record this. Ding Fan, control her. Give me back my jade gourd! You stupid jerk! Don’t fight! Scum! I’ll record both of you today. Both of you. No photos! No photos!
This is a private thing between Wei and me. Put down your phone. Don’t touch me. -Let go of her! -Go away! How dare you scold me? Let go! Are you okay? Wei, trust me. It’s a misunderstanding. It was her. She seduced me first. She’s just… She’s just a service station
Before I arrive at your destination. I was blinded. You’re the one I love the most, Wei. Ding Fan, what kind of man are you? Wei. -Wei. -Don’t touch her. Scum! Bastard! Go! Alright. Don’t be sad. How about this? Go back and pack your things. I’ll help you move to another place.
It’s good to leave a scumbag like him as soon as possible. Okay, I’ll go back now. You don’t have to send me back. -Be careful. -Bye. Call me when you get home. Mr. Zhang, I’m really sorry today. Sorry. We didn’t serve you well. Sorry about that. Don’t say so.
I’m happy to do this for my friends. Lou. I’ll consider our cooperation seriously. Peony is a traditional sauce brand in China. It’s indeed a brand we’re considering seriously. But this time, we’ll be more cautious about the products in the checkout-free convenience stores, so we need to assess the comprehensive strengths
Of a few companies. I’ll give you an answer soon after I go back to the headquarters. Thank you in advance. Call me if you need anything. Don’t thank me. I need to thank En. She’s been with me all day. Thank you. No, that’s what I should do. It’s late.
Go back and rest. Bye. Take care. -Okay. -Bye, Mr. Zhang. Bye. Thank you, Mr. Zhang. Good night, Mr. Zhang. You are really something. You brought our client to catch a mistress? I’m sorry. But, thank you for what you did, Mr. Lou. Mr. Zhang said I should thank you. Let’s go.
Can’t I come with you next time? I forgot to call you today… Why are they… Wait. I found a big gossip. I’ll tell you later. I saw it clearly. They were very close. Who is Mr. Lou? How could he come out of a hotel with a woman for no reason?
Being together after work doesn’t necessarily mean there’s something between them. You’re too naive. Too young. It’s a premium hotel. Their bed is big and soft. A man and a woman were together in the same room. There’s even more breaking news. I heard Cao Ya is Mr. Lou’s ex-girlfriend. Jian knows this.
When the three of them were abroad… En is here En, aren’t you supposed to be at Ba’er? I missed you guys, so I’ve brought some food for you. Hurry up. Thank you, En. You’re welcome. I have something to ask you. Is the payment of the deposit in progress? When can it be done?
Our small company is nothing compared to Peony Corporation. We’re short of money lately. Understood. Well, En, Mr. Lou just took office. Our company has been cutting jobs frequently, so the progress has been affected recently. I’m really not sure when your thing can be done. Zhu Li.
You really have to help me with this. We’re a small company. If the payment is delayed for a month or two, our company will go bankrupt. Will you bear to see me homeless? No, it can’t be that bad. My hands are tied, but I suggest you talk to Mr. Lou
After he comes back from the client and beg him. Okay. I’ll call him later. Good luck. Go and eat. Enjoy yourselves. -Thank you, En. -Bye. It’s delicious. -Not bad. -Thank you. -Bye. -Thank you. Did you hear that? An employee from a service provider dares disturb Mr. Lou at night.
What else could it be if there’s nothing between them? In my opinion, Dong Dong’en is more likely than Cao Ya. No. Mr. Lou terminated contracts with so many companies. How could they survive and send someone to our company? I don’t think Dong Dong’en is that simple. You’re not that simple, too.
How come you saw this kind of thing? It’s so exciting. I… The color is bright. It’s also spicy enough to cover the taste of beef. I think it’s good. Of course. Our chili is very famous. Nothing can compare to them. Sir, look. We need a lot of chili. I wonder how much…
The market price is three yuan. I’ll sell them to you at 2.8 yuan. What do you think? A good price, huh? We’ve visited many suppliers. Your price is not that good. Sir. You must have heard of Peony Corporation. I don’t think I need to introduce it to you. In our company,
We value raw materials the most for our sauce. The suppliers we’ve worked with are all well-known in the industry. Sir, look. Working with us is not only about making money. Don’t limit your vision. You need to open your mind. Think further. Think about it. Okay. Since it’s our first cooperation,
I’ll lower the price for you. 2.6 yuan. I’ll lose money if it’s lower. 2.6 yuan? Okay. Deal. Deal. Thank you, sir. -Okay. I’m looking forward to our cooperation. -Thank you. Mr. Lou. Can you talk now? Yes. Go ahead. Don’t you like pastries from Yue’s Pastry? I’ll bring some to you tomorrow. Thank you.
Are you in any trouble? I just missed you. After all, it’s rare to find a good client like you. If there’s nothing else, I have to go now. Well, I do need your help. What is it? Just get to the point. Here’s the thing. We have started working on the ad proposal.
But as you know, we are a small company. We have some funding issues, so I want to ask you if you can speed up the payment process. Just for this? No, no, no. Of course I called because I care about you. I’m not rushing you. The company has its procedures.
If you’re in a hurry, go push them yourself. I have to run if there’s nothing else. He asked me to rush myself. En. Mr. Lou is giving you a privilege. Ba’er is counting on you. En. Don’t let him see the alias you gave him. Don’t worry. Don’t you trust me? [Iron Rascal]
♫Wait, my heart, don’t beat so fast♫